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BRC Global Standard Best Practice Guideline Complaint Handling Issue 2

BRC Global Standard Best Practice Guideline Complaint Handling Issue 2

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  • Sku:

    978-1-78490-077-9

  • Size:

    A4

  • Published:

    02 August 2008

  • Author:

    BRC Global Standards

  • Publisher:

    BRC Global Standards

  • Available in other languages

A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. This guideline promotes best practice for an effective complaint handling system, providing a framework for users to:

           Identify methods of effective complaint capture

           Give guidance on handling complaints

           Investigate complaints and identify corrective action required

           Categorise and trend complaints

           Identify opportunities for continual improvement